Update My Account Information

Updating contact information helps us provide better member service and outage response. Use this form to send us a new mailing address, home or cell phone number, or email address.

If you want to change the email address you use for Smart Hub, you must do so after logging into your Smart Hub account. We are unable to change your Smart Hub email address for you.

Thank you for keeping your contact information up-to-date.

Current Info

My Name

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

My Account Number

My Email Address

New Info

My New Mailing Address

Address 2

City/Town

State/Province

ZIP/Postal Code

My New Home Phone Number

My New Cell Phone Number

My New E-mail Address

Comments or Questions?

I agree to receive TEXT MESSAGE notifications from Franklin REC regarding my electric service under the following Notification Terms.

Notification Terms

By selecting to receive text message or email notification from Franklin REC, you specifically request, expressly consent to receive, and authorize Franklin REC ("the Cooperative"), its affiliates, business associates, and service providers to deliver, or cause to be delivered, emails, calls, and SMS/text and voice messages to your cell phone, and residential line as applicable, usning and automatic telephone dialing system and/or using an artificial pre-recorded voice. This could result in charges to you according to your data plan. These calls and messages will be related to electric servic and other purposes including but not limited to, for the purpose of notifying you of planned and unplanned service outage; updates about service outages and restoration; notification of meter work, tree trimming or other field work; advertising energy programs; communications that warn about payment or other issues that threaten your electric service; and collecting any amounts you may owe. If at any point you change or obtain a new cell phone number, or if you no longer maintain the phone number you originally provided to us, you agree to notify the Cooperative immediately.

I agree to receive EMAIL notifications from Franklin REC regarding my electric service under the following Notification Terms.

Email Notification Terms

By selecting to receive text message or email notification from Franklin REC, you specifically request, expressly consent to receive, and authorize Franklin REC ("the Cooperative"), its affiliates, business associates, and service providers to deliver, or cause to be delivered, emails, calls, and SMS/text and voice messages to your cell phone, and residential line as applicable, usning and automatic telephone dialing system and/or using an artificial pre-recorded voice. This could result in charges to you according to your data plan. These calls and messages will be related to electric servic and other purposes including but not limited to, for the purpose of notifying you of planned and unplanned service outage; updates about service outages and restoration; notification of meter work, tree trimming or other field work; advertising energy programs; communications that warn about payment or other issues that threaten your electric service; and collecting any amounts you may owe. If at any point you change or obtain a new cell phone number, or if you no longer maintain the phone number you originally provided to us, you agree to notify the Cooperative immediately.

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Update My Account Information

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