Viasat provides fast, reliable internet!
If you think that you can’t have fast internet where you live, we recommend checking into Franklin REC’s Viasat broadband internet service. We offer three download speeds from 12 to 30 MB, with data plans from 40 to 100 GB. You choose which one suits your internet needs!
How do I choose a service plan?
Choose your plan based on your usage needs. If you use the internet a little each day, our least expensive 40 GB plan may fit your needs perfectly. Other plans will cover additional data usage along with faster download speeds to connect to your mobile devices, laptops, tablets, and so on for streaming videos, social networking, and more. If you start out with a smaller data plan, but find yourself needing more data, call the office and we can change your plan within minutes! You are not “locked” into this particular data plan for the remainder of your contract.
How do I know how much data I'm using?
We encourage subscribers to monitor their usage by visiting http://wbfrec.ruralportal.net. This link allows users to change passwords, download pop-up blocking software, set auto-reply messages, and access the front page and e-mail accounts.
Subscribers receive courtesy e-mails notifying them when they have reached 70 percent of their usage level.
What happens if I exceed my data allowance?
Internet data will reset on the same day of each month. If a subscriber has used their data allowance before the monthly reset date, internet service will be slowed. If a subscriber determines they need more data than their current plan allows, they can contact the office and we can move them to a larger data plan. There is no charge to do this other than the charge for the larger plan. If a subscriber consistently does not use the data in their current plan, the same applies. With a call to the Franklin REC office, we can make the switch.
Service is set up with a “soft” data cap. This means that as the data plan limit is approached, speeds will begin to slow. Going over the data cap is allowed and subscribers will not be charged. But again, speeds may be noticeably slower. NOTE: Certain times of the day when there is more “traffic” on the data beam, slower speeds may be experienced. With individuals working from home and children doing schoolwork remotely, there is more “traffic.” If you need to use the internet and find speeds to be lagging, working later into the evening or earlier in the morning may solve the issue.
Tech support is available to all subscribers free of charge. By dialing 1-888-232-6130, subscribers will be put in contact with someone who can help with everything from troubleshooting to assistance with adding a new device. Tech support should be the first call when issues arise. Based on the troubleshooting done during this call, a technician may determine whether a service call is needed. If it is, subscribers may be charged for the service call and materials depending on the nature of the problem. Remember that weather can play a role in satellite internet service. If experiencing internet issues, please consider the weather. Snow, rain, sleet, fog, or heavy cloud cover can sometimes create disruptions.
CURRENT PLANS AVAILABLE
- Download speed of 12 Mbps
- Soft cap 40 GB
- Download speed of 25 Mbps
- Soft cap 60 GB
- Download speed of 30 Mbps
- Soft cap 100 GB
How do I signup?
Call Franklin REC at 641-456-2557 and ask to talk with Brenda. She will answer your questions about the plans and help you get started.
IF YOU ARE A CURRENT CUSTOMER AND HAVING A TECHNICAL ISSUE,
PLEASE CALL THE 24-HOUR TECH SUPPORT LINE AT 1-888-232-6130.